Annual Review & Sustainability Report
2022
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Welcome to the new Menzies Aviation. Our ambition is to be the undisputed number one in our industry. This means having the best safety record, the highest growth rate in the market and the largest footprint, while also putting sustainability at the heart of everything we do.
Philipp Joeinig
CEO
Download our CEO's Statement
As the world leader in aviation services, we have a responsibility to all of our stakeholders to generate sustainable growth and help shape a successful future for aviation. We remain resolute in our commitment to retain this leadership position and we are working tirelessly to expand our global footprint, serve our customers better, and put sustainability at the heart of everything we do. Aviation is constantly evolving, and as such, so will we.
Hassan El-Houry
Chairman
Download our Chairman's Statement
Welcome to the new Menzies Aviation. Our ambition is to be the undisputed number one in our industry. This means having the best safety record, the highest growth rate in the market and the largest footprint, while also putting sustainability at the heart of everything we do.
Philipp Joeinig
CEO
CEO
Download our CEO's Statement
As the world leader in aviation services, we have a responsibility to all of our stakeholders to generate sustainable growth and help shape a successful future for aviation. We remain resolute in our commitment to retain this leadership position and we are working tirelessly to expand our global footprint, serve our customers better, and put sustainability at the heart of everything we do. Aviation is constantly evolving, and as such, so will we.
Hassan El-Houry
Chairman
Chairman
Download our CEO's Statement
World’s Largest Aviation Services Company
No.1
by number of countries
60
countries
6
continents
No.2
by number of airports
256
airports
40K
employees
NUMBER OF AIRPORTS
Europe
49
NUMBER OF AIRPORTS
MEAA
61
NUMBER OF AIRPORTS
OSEA
25
Business Review
As flight volumes continued to recover, we entered a new era of accelerated growth in 2022. We expanded our global network, advanced our sustainability journey and ensured our global workforce was back to full strength. With a healthy pipeline of business opportunities ahead, we have a strong platform for growth. We have the resources to scale up our air cargo, ground and fuel services and innovate to ensure our services are efficient, sustainable and consistent across our global network.
Download our Business Review
Our Strategic Priorities
Optimised portfolio mix
Curate optimum portfolio mix of customers and services to deliver growth and strong returns.
Customer orientated
Be the partner of choice by creating strong relationships with customers and helping to deliver their goals.
People centric
Invest in employees to build a diverse team of motivated and passionate people to deliver safe and secure services.
Targeted sustainable growth
Expand global footprint responsibly and sustainably, focusing on emerging aviation markets with high growth.
Margin improvement
Drive margin improvement by focusing on organic and inorganic growth, cost management, and portfolio management.
Download our Strategy
Our Sustainability Plan
Our commitment to our All In sustainability plan and progressing against our goals and targets has never been more important. We will continue to challenge ourselves and be ambitious, aiming to lead the way in providing the most sustainable, safe, and responsible aviation services for all our stakeholders, and work towards our climate commitments. Download our full report for more information.
Our All In plan is designed to drive positive change and progress of our material ESG priorities. Menzies is a proud signatory of the UN Global Compact and our All In plan aligns with seven of the UN Sustainable Development Goals.
Environment
- SBTi aligned net zero goals
- Reducing our environmental impacts
- Support the climate agenda
Safety
- Zero injuries
- Zero damage
- Improve our safety culture
People
- Optimise training
- Increase development
- Improve engagement
- Diverse and balanced workforce
Ethical
- Zero tolerance to unethical behaviour
- Ethical supply chain
- Fully compliant
- Cyber secure
Download our Sustainability Report
Sustainability Key Stats
107,241
CO2e global emissions in 2022
198
New electric GSE delivered
in 2022
in 2022
15%
Paper reduction target in 2023
1,082
External safety audits in 2022
25%
Female senior leadership by 2025
$116k
Finance delivered to low-carbon sustainable development projects
$217k+
To local communities and
charities in 2022
charities in 2022
25%
Electric GSE by 2025
Our Sustainability
Plan in Action
Our aim is to achieve a net-zero future for Menzies and our targets are aligned with the Science Based Targets (SBTi) net zero standard. By focusing on reducing the impacts our business has on climate change and the natural environment, while mitigating the risks our business faces because of climate change, we believe we can remain resilient and play our part in delivering a sustainable, net zero future for aviation. We support UN SDG 13 Climate Change and we are passionate about rewilding and protecting the natural environment.
Our Environment Goals
Science Based Targets aligned net zero goals
- Net zero across all 3 scopes by 2045.
- 25% electric GSE globally by 2025.
- Take an electric first approach to new motorised GSE, refurbish and repower existing GSE and seek low emission fuel options.
- Collaborate with equipment manufacturers on developing and trialling new technology.
- Reduce energy and fuel use and seek renewable electricity solutions.
- Engage with partners across our value chain to reduce our scope 3 emissions.
Reducing our environmental impacts
- Target zero fuel spillages.
- Reduce waste and increase recycling.
- Move to low impact environmental solutions and products across all our services.
- Identify and manage our environmental risks and impacts.
Supporting the climate agenda
- Support our airline customers to reduce emissions and provide sustainable solutions and efficient aircraft turnarounds.
- Support good quality environmental projects and initiatives that create a positive impact on nature and the environment.
- Be a sustainability leader.
The safety and security of our operations and our people is our top priority. We aim to have the best safety culture in the industry by delivering the highest health, safety and security risk standards everywhere we operate. We want our people to feel safe in their working environment by providing the training and tools required to do their job safely and securely. We want our customers to trust Menzies to deliver the safest and most reliable services and to know that we are committed to continually evolving and embedding our safety and security practices.
Our Safety Goals
Zero injuries
- Improve and increase hazards and near miss reporting by embedding frictionless reporting and loss time reporting.
Zero damage
- Invest in technology to improve safety such as SmartDrive and immersive 360 degree videos. Engage employees through gamification and continually promote our Golden Rules.
Improve our safety culture
- Continue to embed the Menzies Operating Responsibly Safely and Effectively (MORSE) code and charter across our network to create a positive safety culture.
- Focus on mentoring, improving supervision and oversight, and managing risk training.
- Track progress, highlight key operational risks and emerging trends, review incidents and learnings, and identify improvement opportunities to reduce accidents and incidents.
Ensuring we always conduct ourselves and our business activities ethically keeps our business safe, our people safe and helps us play our part in supporting a fair and just society and creating an ethical culture. As such, Ethical is a core pillar of our All In plan. Our approach to ethical conduct is underpinned by our values, behaviours and the policies, training, controls and governance we abide by throughout our global operations.
Our Ethical Goals
Anti-bribery and corruption
- Zero tolerance for all forms of bribery and corruption within our business and supply chains.
Fully compliant
- Operating in full compliance with applicable legislation, ensuring strong ethical and governance practices are up to date, relevant and adhered to.
- Creating transparent and accessible corporate reporting.
- All employees to receive Code of Conduct learning and specialised role-based training.
Cyber security
- Ensuring continuous improvement of the confidentiality, integrity and availability of Menzies systems, data and services.
- Develop our e-learning and awareness of data protection and cyber security issues for all employees.
Ethical supply chain
- Ensuring sustainable and ethical supply chains and partnerships everywhere we operate.
- Undertaking ESG due diligence targeting 25% of top suppliers to complete our new ESG assessment process in 2023.
- Zero tolerance for all form of modern slavery with our own business or supply chains.
- 100% of suppliers to have a modern slavery risk assessment in 2023.
Our people are at the heart of our business and our success. We are committed to creating a diverse and inclusive culture where our employees can thrive. We want to them to experience equity of opportunity, to feel respected and supported to learn and develop, and to be able to be themselves. Like many companies and societies, we can always do better but we are committed to improving our policies, practices and employee experiences that will benefit all our people, our business, and support our future success and sustainable growth.
Our People Goals
Diverse & balanced workforce
- Support our diversity forums to inform positive change across the business.
- 25% of our senior leadership to be female by 2025.
- 40% of our middle leadership to be female by 2033.
- Set new measures and goals globally and locally beyond gender.
- Develop our allyship campaign.
Optimise training
- Focus on the safety and wellness of our people.
- Role based support and training to better equip employees with new skills and tools e.g. unconscious bias training for people making recruitment or promotion decisions.
- Develop our Fair Labour programme by reviewing and enhancing policies, training and practices for our own employees and within our supply chains.
Increase development
- Retain talent and develop our people at all levels with a focus on our leadership, including through our living leadership and women in leadership programmes.
- Develop recruitment, support mechanisms and partnerships for our refugee onboarding programme.
Improve engagement
- Enhance the way we communicate with our people, especially frontline colleagues.
- Measure and improve engagement levels and employee satisfaction.
- Develop our aviation youth education and awareness campaign and community engagement.
- Develop and evolve our people and family friendly policies.
We believe that our strong internal governance practices together with compliance of ESG reporting frameworks and regulation are beneficial for our company and our stakeholder communities, and should be embraced. Through good governance, we can embed sustainable development principles throughout our strategy and decision-making, develop structured sustainability plans, hold ourselves to account and be clear, consistent and transparent in communicating progress against the commitments and high standards we set as a company, and in our stakeholder relationships.
Our Governance Goals
- Establish and empower our ESG Committee to support ESG strategy, prioritise and support delivery of initiatives that drive positive change and progress our goals.
- Create transparent corporate and sustainability reporting, ensure we evolve our reporting to comply with new corporate reporting regulation and sustainability disclosure requirements.
- Ensure Board accountability for our sustainability strategy and governance.
- Continue to check the relevance of our governance and enterprise risk management frameworks and improve them.
- Fully embed the identification, assessment, measurement and strategies for managing and tracking climate risks and opportunities within our governance and enterprise risk management frameworks.
Supporting the communities where we operate and where our people live in many parts of the world is important to us. It is a key part of our All In plan for a fair and sustainable future where we strive to make a difference by supporting causes that have a positive impact on communities, big and small. Through this support we hope to benefit local economies, reduce climate impacts, improve education, health and wellbeing, and reduce inequalities.
Our Community Goals
- Create valued partnerships and support projects that help to benefit local economies, reduce climate impacts, improve education, health and wellbeing, and reduce inequalities.
- Encourage our employees to support local community groups and charities that matter to them.
- Support rewilding projects that regenerate landscapes, protect nature and biodiversity and support local communities.
- Support the recruitment of refugees through our refugee onboarding programme, helping them integrate economically and socially into their new host communities
- Develop our aviation youth education and awareness campaign and community engagement.
Environment
Safety
Ethical
People
Governance
Communities
Environment
Our aim is to achieve a net zero future for Menzies and our targets are aligned with the Science Based Targets net zero standard. By focusing on reducing the impacts our business has on climate change and the natural environment, while mitigating the risks our business faces because of climate change, we believe we can remain resilient and play our part in delivering a sustainable, net zero future for aviation. We support UN SDG 13 Climate Change and we are passionate about rewilding and protecting the natural environment.
Our Environment Goals
Science Based Targets aligned net zero goals
- Net zero across all 3 scopes by 2045.
- 25% electric GSE globally by 2025.
- Take an electric first approach to new motorised GSE, refurbish and repower existing GSE and seek low emission fuel options.
- Collaborate with equipment manufacturers on developing and trialling new technology.
- Reduce energy and fuel use and seek renewable electricity solutions.
- Engage with partners across our value chain to reduce our scope 3 emissions.
Reducing our environmental impacts
- Target zero fuel spillages.
- Reduce waste and increase recycling.
- Move to low impact environmental solutions and products across all our services.
- Identify and manage our environmental risks and impacts.
Supporting the climate agenda
- Support our airline customers to reduce emissions and provide sustainable solutions and efficient aircraft turnarounds.
- Support good quality environmental projects and initiatives that create a positive impact on nature and the environment.
- Be a sustainability leader.
Safety
The safety and security of our operations and our people is our top priority. We aim to have the best safety culture in the industry by delivering the highest health, safety and security risk standards everywhere we operate. We want our people to feel safe in their working environment by providing the training and tools required to do their job safely and securely. We want our customers to trust Menzies to deliver the safest and most reliable services and to know that we are committed to continually evolving and embedding our safety and security practices.
Our Safety Goals
Zero injuries
- Improve and increase hazards and near miss reporting by embedding frictionless reporting and loss time reporting.
Zero damage
- Invest in technology to improve safety such as SmartDrive and immersive 360 degree videos. Engage employees through gamification and continually promote our Golden Rules.
Improve our safety culture
- Continue to embed the Menzies Operating Responsibly Safely and Effectively (MORSE) code and charter across our network to create a positive safety culture.
- Focus on mentoring, improving supervision and oversight, and managing risk training.
- Track progress, highlight key operational risks and emerging trends, review incidents and learnings, and identify improvement opportunities to reduce accidents and incidents.
Ethical
Ensuring we always conduct ourselves and our business activities ethically keeps our business safe, our people safe and helps us play our part in supporting a fair and just society and creating an ethical culture. As such, Ethics is a core pillar of our All In plan. Our approach to ethical conduct is underpinned by our values, behaviours and the policies, training, controls and governance we abide by throughout our global operations.
Our Ethical Goals
Anti-bribery and corruption
- Zero tolerance for all forms of bribery and corruption within our business and supply chains.
Fully compliant
- Operating in full compliance with applicable legislation, ensuring strong ethical and governance practices are up to date, relevant and adhered to.
- Creating transparent and accessible corporate reporting.
- All employees to receive Code of Conduct learning and specialised role-based training.
Cyber security
- Ensuring continuous improvement of the confidentiality, integrity and availability of Menzies systems, data and services.
- Develop our e-learning and awareness of data protection and cyber security issues for all employees.
Ethical supply chain
- Ensuring sustainable and ethical supply chains and partnerships everywhere we operate.
- Undertaking ESG due diligence targeting 25% of top suppliers to complete our new ESG assessment process in 2023.
- Zero tolerance for all form of modern slavery with our own business or supply chains.
- 100% of suppliers to have a modern slavery risk assessment in 2023.
People
Our people are at the heart of our business and our success. We are committed to creating a diverse and inclusive culture where our employees can thrive. We want to them to experience equity of opportunity, to feel respected and supported to learn and develop, and to be able to be themselves. Like many companies and societies, we can always do better but we are committed to improving our policies, practices and employee experiences that will benefit all our people, our business, and support our future success and sustainable growth.
Our People Goals
Diverse & balanced workforce
- Support our diversity forums to inform positive change across the business.
- 25% of our senior leadership to be female by 2025.
- 40% of our middle leadership to be female by 2033.
- Set new measures and goals globally and locally beyond gender.
- Develop our allyship campaign.
Optimise training
- Focus on the safety and wellness of our people.
- Role based support and training to better equip employees with new skills and tools e.g. unconscious bias training for people making recruitment or promotion decisions.
- Develop our Fair Labour programme by reviewing and enhancing policies, training and practices for our own employees and within our supply chains.
Increase development
- Retain talent and develop our people at all levels with a focus on our leadership, including through our living leadership and women in leadership programmes.
- Develop recruitment, support mechanisms and partnerships for our refugee onboarding programme.
Improve engagement
- Enhance the way we communicate with our people, especially frontline colleagues.
- Measure and improve engagement levels and employee satisfaction.
- Develop our aviation youth education and awareness campaign and community engagement.
- Develop and evolve our people and family friendly policies.
Governance
We believe that our strong internal governance practices together with compliance of ESG reporting frameworks and regulation are beneficial for our company and our stakeholder communities, and should be embraced. Through good governance, we can embed sustainable development principles throughout our strategy and decision-making, develop structured sustainability plans, hold ourselves to account and be clear, consistent and transparent in communicating progress against the commitments and high standards we set as a company, and in our stakeholder relationships.
Our Governance Goals
- Establish and empower our ESG Committee to support ESG strategy, prioritise and support delivery of initiatives that drive positive change and progress our goals.
- Create transparent corporate and sustainability reporting, ensure we evolve our reporting to comply with new corporate reporting regulation and sustainability disclosure requirements.
- Ensure Board accountability for our sustainability strategy and governance.
- Continue to check the relevance of our governance and enterprise risk management frameworks and improve them.
- Fully embed the identification, assessment, measurement and strategies for managing and tracking climate risks and opportunities within our governance and enterprise risk management frameworks.
Our Community Goals
Supporting the communities where we operate and where our people live in many parts of the world is important to us. It is a key part of our All In plan for a fair and sustainable future where we strive to make a difference by supporting causes that have a positive impact on communities, big and small. Through this support we hope to benefit local economies, reduce climate impacts, improve education, health and wellbeing, and reduce inequalities.
Our Community Goals
- Create valued partnerships and support projects that help to benefit local economies, reduce climate impacts, improve education, health and wellbeing, and reduce inequalities.
- Encourage our employees to support local community groups and charities that matter to them.
- Support rewilding projects that regenerate landscapes, protect nature and biodiversity and support local communities.
- Support the recruitment of refugees through our refugee onboarding programme, helping them integrate economically and socially into their new host communities
- Develop our aviation youth education and awareness campaign and community engagement.
